Terms of Service

Article 1 — Definitions and Interpretation

1.1 Definitions

In these Terms of Service (the "Agreement"), unless the context otherwise requires:

• (a) "Act" means the Consumer Protection Act, 2002, S.O. 2002, c. 30, and all regulations promulgated thereunder, as amended or re-enacted from time to time;
• (b) "Career Audit" means the complimentary written assessment provided by the Corporation following the Client's submission of the online intake form, designed to identify positioning gaps and recommend appropriate Services. The Career Audit is delivered as a written report and does not include a verbal consultation or telephone call;
• (c) "Client" or "you" means any individual who uses the Website, submits the intake form, requests a Career Audit, or purchases Services from the Corporation;
• (d) "Corporation", "we", "us", or "our" means Aligned People Advisory Inc., a corporation duly incorporated under the laws of the Province of Ontario and registered to conduct business in good standing;
• (e) "External Advisor" means an independent contractor with a minimum of five (5) years of industry experience and professional credentials or designations, retained by the Corporation to provide expert review services;
• (f) "Foundation Package" means the career advisory service offered by the Corporation at Ninety-Nine Canadian Dollars (CAD $99.00) as more particularly described in Article 3 hereof;
• (g) "Professional Edge Package" means the premium career advisory service offered by the Corporation at One Hundred and Ninety-Nine Canadian Dollars (CAD $199.00) as more particularly described in Article 3 hereof;
• (h) "Services" means the career advisory and strategic positioning services provided by the Corporation, including the Foundation Package and Professional Edge Package;
• (i) "Website" means the Corporation's website located at www.alignedpeopleadvisory.com and any associated subdomains or mobile applications.

1.2 Headings and Interpretation

The division of this Agreement into articles and sections and the insertion of headings are for convenience of reference only and shall not affect the construction or interpretation hereof. Words importing the singular include the plural and vice versa, and words importing gender include all genders.

1.3 Entire Agreement

This Agreement, together with the Corporation's Privacy Policy, constitutes the entire agreement between the Client and the Corporation regarding the use of Services and supersedes all prior agreements, understandings, negotiations, and discussions, whether oral or written, between the parties.

Article 2 — Acceptance and Binding Nature

2.1 Agreement to Terms

By accessing or using the Website, submitting the intake form, requesting a Career Audit, or purchasing Services, the Client acknowledges that they have read, understood, and agree to be bound by this Agreement and the Corporation's Privacy Policy.

2.2 Opportunity to Review

The Client has been provided with a reasonable opportunity to review this Agreement prior to purchase. The Client has the right to print or save a copy of this Agreement for their records. Clients with questions regarding this Agreement prior to purchase may contact the Corporation by email at hello@alignedpeopleadvisory.com.

2.3 Rejection of Terms

If the Client does not agree to be bound by this Agreement, the Client must immediately cease using the Website and may not purchase or use any Services.

2.4 Compliance with Consumer Protection Act

This Agreement has been prepared in compliance with the Act and provides the Client with all disclosures required by law for consumer contracts exceeding Fifty Canadian Dollars (CAD $50.00).

Article 3 — Description of Services

3.1 General Nature of Services

The Corporation provides career advisory and strategic positioning services to professionals across all industries in Canada. All Services are advisory in nature and designed to improve career materials and market positioning. The Corporation does not provide employment guarantees, job placement services, or recruitment services.

3.2 Career Audit (Complimentary)

The Career Audit is a complimentary written assessment initiated by the Client's submission of the Corporation's online intake form. Upon receipt of a completed intake form, the Corporation will review the information submitted and deliver a written Career Audit summary to the Client by email. The Career Audit is designed to:

• (a) identify key positioning gaps in the Client's current career materials based on information submitted in the intake form;
• (b) assess alignment between the Client's skills, stated goals, and current market expectations; and
• (c) recommend the appropriate Service package based on the Client's needs.

The Career Audit is delivered entirely in writing by email. It does not include a telephone call, video consultation, or real-time interaction. The Career Audit is educational and informational in nature. The Client is under no obligation to purchase Services following receipt of their Career Audit.

3.3 Foundation Package (CAD $99.00)

The Foundation Package includes:

• (a) Career Audit Report comprising comprehensive skills gap and market alignment analysis;
• (b) Applicant Tracking System (ATS) optimized resume review (formatting and keyword optimization only);
• (c) LinkedIn profile checklist for self-implementation;
• (d) email support for clarification questions only;
• (e) timeline of five (5) to seven (7) business days from submission of materials; and
• (f) support window of two (2) weeks from delivery of initial report.

The Foundation Package does not include professional resume rewriting, narrative redesign, External Advisor strategic review, LinkedIn profile professional rewrite, or revision rounds on materials.

3.4 Professional Edge Package (CAD $199.00)

The Professional Edge Package includes all components of the Foundation Package, plus:

(a) Expert Validation Components:

• (i) Strategic Assessment Report of three (3) to four (4) pages comprising written analysis from a credentialed industry expert;
• (ii) Advisor Review Memo providing tactical action plan with specific recommendations; and
• (iii) Secondary Validation Review conducted post-revision to confirm improvements;

(b) Professional Asset Creation:

• (i) resume narrative redesign incorporating expert feedback;
• (ii) LinkedIn profile professional rewrite;
• (iii) cover letter strategic template; and
• (iv) one (1) complete revision round on all materials;

(c) Support:

• (i) four (4) weeks of priority email support inclusive of strategic guidance; and
• (ii) ongoing email support thereafter limited to clarification questions only (no additional strategic reports, assessments, or comprehensive revisions);

(d) Timeline:

• (i) initial expert review within five (5) to seven (7) business days from submission;
• (ii) secondary review within three (3) to five (5) business days after submission of revised materials; and
• (iii) full engagement typically completed within three (3) to four (4) weeks.

Article 4 — Disclaimers and Limitations of Liability

4.1 No Guarantee of Employment Outcomes

4.2 Advisory Services Only

The Corporation provides expert analysis, recommendations, and optimized career positioning materials. The Corporation does not provide job placement services, recruitment services, application submission on behalf of Clients, interview guarantees, direct employer introductions, legal advice, financial advice, immigration advice, or ghostwriting services for applications beyond the materials expressly included in the purchased Service package.

4.3 Client Responsibility

The Client is responsible for: evaluating whether the Corporation's recommendations are appropriate for the Client's particular situation; making final decisions regarding what changes to implement; ensuring all information provided to potential employers is accurate and truthful; and conducting independent due diligence on target employers and opportunities.

4.4 Changes in Market Conditions

The Corporation's advice is based on current market conditions and best practices as of the date Services are provided. The Corporation is not responsible for changes in market conditions, hiring practices, or employer preferences occurring after service delivery.

4.5 Limitation of Consequential Damages

4.6 Maximum Liability

4.7 Exceptions to Limitations

The limitations set forth in this Article 4 do not apply to liability that cannot be excluded under Ontario law, including gross negligence or fraud, the Corporation's obligations under the Act, or the Corporation's obligations to protect Personal Information under applicable privacy legislation.

Article 5 — Client Obligations

5.1 Provision of Accurate Information

The Client shall provide complete, accurate, and truthful information to the Corporation via the intake form and all subsequent communications. All information provided regarding the Client's resume, work history, education, and career goals must be factually accurate. Misrepresentation of qualifications or experience may result in immediate termination of Services without refund.

5.2 Timely Engagement

The Client shall respond to requests for information and feedback within the timelines specified, and engage actively during the support window period. All communications are conducted via email unless otherwise agreed in writing by the Corporation.

Article 6–8 — Payments, Taxes, and Refund Policy

Payment Terms

All prices are quoted in Canadian Dollars (CAD) and are exclusive of applicable taxes. Payment is due at the time of purchase. The Corporation accepts major credit cards and other payment methods as indicated on the Website.

Refund Policy

Refund requests must be submitted within fourteen (14) days of purchase. Once the Corporation has commenced delivery of Services (e.g., delivery of Career Audit Report), no refund shall be provided. For requests made prior to commencement of Services, a full refund shall be provided within ten (10) business days.

Article 9 — Intellectual Property Rights

9.1 Corporation's Intellectual Property

The Corporation retains all intellectual property rights in its methodologies, frameworks, templates, processes, and proprietary materials. Nothing in this Agreement transfers ownership of such intellectual property to the Client.

9.2 Client's Use of Deliverables

Upon payment in full, the Client receives a non-exclusive, non-transferable license to:

• (a) use deliverables for personal career advancement purposes;
• (b) customize and modify materials for personal use; but
• (c) may not resell, redistribute, or commercially exploit the Corporation's deliverables; and
• (d) may not share the Corporation's templates, frameworks, or methodologies with others for commercial purposes or republish reports or assessments in courses, training materials, or other products.

9.3 Website Content

All content on the Website, including text, graphics, logos, design elements, and code, is owned by or licensed to the Corporation and protected by copyright and other intellectual property laws. The Client may not copy, reproduce, redistribute, or create derivative works based on Website content without the Corporation's prior written consent.

Article 10 — Term and Termination

10.1 Term

This Agreement shall remain in effect for so long as the Client uses the Website or Services.

10.2 Termination by Client

The Client may cease using Services at any time. Termination by the Client does not entitle the Client to a refund except as expressly provided in Article 8 hereof.

10.3 Termination by Corporation

The Corporation may terminate or suspend the Client's access to Services immediately, without prior notice or liability, if:

• (a) the Client breaches any provision of this Agreement;
• (b) the Client engages in abusive, threatening, or harassing behavior toward the Corporation's personnel or External Advisors;
• (c) the Client misrepresents information or engages in fraudulent activity; or
• (d) the Corporation reasonably believes the Client's use of Services violates applicable laws.

Upon termination, the Client's right to use Services shall cease immediately, the Corporation shall not be obligated to deliver remaining Services, and the Client shall not be entitled to a refund unless termination was due to the Corporation's material breach of this Agreement.

Article 11 — Dispute Resolution and Governing Law

11.1 Informal Resolution

Prior to initiating formal legal proceedings, the Client agrees to attempt to resolve any disputes informally by contacting the Corporation at hello@alignedpeopleadvisory.com. The Corporation shall work in good faith to resolve issues within thirty (30) days.

11.2 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

11.3 Jurisdiction and Venue

Any legal action or proceeding arising from or related to this Agreement or the Services shall be brought exclusively in the courts of competent jurisdiction located in Ontario, Canada. The Client hereby irrevocably consents to the personal jurisdiction of such courts and waives any objection to venue.

11.4 Consumer Protection Rights

Nothing in this Article 11 prevents the Client from filing a complaint with Consumer Protection Ontario or exercising any other rights provided under the Act.

11.5 Individual Disputes Only

The Client agrees to resolve disputes with the Corporation on an individual basis only. The Client hereby waives any right to participate in class action lawsuits or class-wide arbitration against the Corporation.

Article 12 — Compliance with Consumer Protection Act

12.1 Written Agreement

Pursuant to the Act, this written Agreement sets forth the terms and conditions of Services for all transactions exceeding Fifty Canadian Dollars (CAD $50.00).

12.2 Required Disclosures

Prior to purchase of Services, the Corporation has provided the Client with:

• (a) a clear description of Services included in each package;
• (b) the total price in Canadian dollars, inclusive of applicable taxes;
• (c) payment terms and conditions;
• (d) cancellation and refund policy;
• (e) timeline for service delivery; and
• (f) contact information for inquiries and complaints.

12.3 Prohibited Terms

In compliance with the Act, this Agreement does not contain provisions that:

• (a) require the Client to submit disputes to mandatory arbitration (the Client may choose court proceedings);
• (b) prevent the Client from publishing a review of the Corporation's Services;
• (c) prevent the Client from filing a complaint with Consumer Protection Ontario; or
• (d) select a jurisdiction outside of Ontario for resolution of legal disputes.

12.4 Right to File Complaint

If the Client believes the Corporation has engaged in unfair, false, misleading, or deceptive practices, the Client may file a complaint with Consumer Protection Ontario at www.ontario.ca/consumerprotection or by calling toll-free 1-800-889-9768.

Article 13–16 — General Provisions

Indemnification

The Client agrees to indemnify, defend, and hold harmless the Corporation, its officers, directors, employees, contractors, and External Advisors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees arising from or related to the Client's breach of this Agreement, misuse of Services, violation of any third-party rights, or inaccurate information provided by the Client.

Force Majeure

The Corporation shall not be liable for any failure or delay in performing its obligations under this Agreement due to events beyond its reasonable control, including but not limited to natural disasters, government actions or restrictions, labor disputes, internet service provider failures, cyber attacks, acts of war, or terrorism.

Amendments

The Corporation reserves the right to modify this Agreement at any time. Modifications shall be posted on the Website with a new effective date. For material changes, the Corporation shall provide notice via email. The Client's continued use of Services after the thirty (30) day notice period constitutes acceptance of the amended Agreement.

Severability

If any provision of this Agreement is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

Waiver

The Corporation's failure to enforce any provision of this Agreement does not constitute a waiver of such provision or the Corporation's right to enforce it in the future.

Assignment

The Client may not assign or transfer any rights or obligations under this Agreement without the Corporation's prior written consent. The Corporation may assign its rights and obligations to any third party without the Client's consent, provided such assignment does not materially diminish the Client's rights under this Agreement.

Article 17 — Contact Information

17.1 General Inquiries

17.2 Consumer Protection Inquiries

Article 18 — Acknowledgment and Acceptance